Where are They Now? Former TSI Student Updates

This post was written by Ms. Lauren Martire.

On Thursday, I got a surprise visit from a former student - Karolina Moniuszko.  Karolina was an active member in the Business Education department and one of my best TSI students last year.  It was great to catch up with her, hear about her college experiences at Northern Illinois University and learn about how Leyden prepared her for her future.

Because of her experiences in TSI, Karolina was hired as the first female AND first freshman student to work at the NIU technology help desk.  As a technician with the ResTech department (short for Residential Technology), Karolina is responsible for performing virus scans, installing software, setting up instructor technology systems, assisting with folder management and troubleshooting wifi connectivity issues.  She also helps students set up and connect their personal cell phones, xboxes and televisions.

Like other TSI students, Karolina has to use a ticketing system to document all her activities and provide updates to customers.  Karolina has had more open and closed tickets than many of the veteran workers and has already been rehired for next school year.  In fact, next semester, Karolina will be in charge of her own computer lab located in one of the residential halls.

Karolina said that her time in TSI prepared her for the job, but that being a girl in the technology field has at times been a challenge.  One customer mistook her for an assistant and didn’t believe that SHE was the one who was actually going to help HIM with his technology issues!

Karolina is loving college and is looking forward to getting a townhouse next year with friends that she met at Northern.

                   

Karolina as a senior TSI student         Karolina as a freshman NIU student.